Shipping Policy
Last updated: August 19, 2026
At Civarra LLC (“Civarra,” “we,” “us,” or “our”), we carefully select products that combine quality, functionality, and timeless design. We work with third-party suppliers, fulfillment centers, and shipping carriers to deliver orders placed through civarra.com.
This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking, customs responsibilities, and how we handle delayed, lost, or missing packages. It forms part of our Terms of Service and should be read together with our Return & Refund Policy.
Order Processing
Orders are normally processed within 1–3 business days after:
- payment has been successfully authorized;
- all information needed to fulfill the order has been received; and
- any necessary fraud, address, or order verification has been completed.
Business days are Monday through Friday, excluding applicable public holidays. Processing time does not include carrier transit time.
Orders placed during weekends, holidays, major promotions, or periods of unusually high demand may require additional processing time. We may also contact you if an item becomes unavailable, an address appears incomplete, or the order requires verification.
When an order is dispatched, we will send a shipping-confirmation email with tracking information when tracking is available.
Estimated Delivery Time
Our usual standard transit estimate is:
5–7 business days after dispatch
With normal processing, most eligible orders should therefore arrive approximately 6–10 business days after the order is placed.
| Stage | Typical estimate |
|---|---|
| Order processing | 1–3 business days |
| Transit after dispatch | 5–7 business days |
| Typical total | 6–10 business days |
These are estimates, not guaranteed delivery dates. The destination, product, fulfillment location, shipping method, customs process, and carrier conditions may affect delivery time. Remote locations and some international destinations may require longer. If a product page, checkout page, or order confirmation displays a different estimate, that destination- or product-specific estimate applies.
Business days generally exclude weekends and public holidays observed at the fulfillment origin, destination, or by the carrier.
Shipping Destinations
Civarra ships to most countries worldwide. Shipping availability may vary by product, supplier, destination, local law, carrier coverage, or import restrictions.
The checkout page is the final confirmation of whether a product can be delivered to a particular address. If we accept an order but later discover that we cannot ship it to the destination, we will notify you, cancel the affected product, and refund the amount paid for it to the original payment method.
Shipping Charges
We offer free standard shipping to eligible addresses within the United States, unless a product page or the checkout page clearly states otherwise.
For international destinations, expedited services, remote locations, or products with special delivery requirements, any applicable shipping charge will be displayed at checkout before payment is submitted.
Promotional free-shipping offers may be subject to geographic, product, order-value, or time restrictions stated with the promotion.
Tracking Your Order
When tracking is available, we will email the tracking number after dispatch. Please allow 24–72 hours after receiving the shipping confirmation for the carrier’s tracking system to display movement.
Tracking may show only limited updates while a package moves between countries, fulfillment partners, customs facilities, or carrier networks. A lack of a new scan does not necessarily mean that the package has stopped moving.
If the tracking link does not update after 72 hours, check it again later or contact support@civarra.com with your order number.
Multiple Parcels
Products in the same order may be stored at different fulfillment locations. As a result:
- products may be shipped separately;
- you may receive more than one tracking number;
- parcels may arrive on different dates; and
- packaging may differ between parcels.
You will not be charged additional standard shipping solely because we divide an order into multiple parcels.
Shipping Delays
Delivery after dispatch may be affected by circumstances such as:
- customs inspections or clearance procedures;
- severe weather or natural disasters;
- public holidays;
- unusually high carrier or order volumes;
- remote delivery locations;
- labor disruptions;
- transportation or logistics interruptions;
- government actions or import restrictions; and
- incomplete delivery information or unsuccessful delivery attempts.
If we cannot ship an order within the timeframe promised at checkout—or within the period required by applicable law when no shipping timeframe was promised—we will notify you and provide the option required by law to:
- agree to a revised shipping timeframe; or
- cancel the unshipped order for a full refund.
Once an order has shipped on time, a reasonable carrier delay does not automatically qualify the order for a refund. However, we will investigate materially delayed or potentially lost shipments and provide an appropriate resolution as described below and in our Return & Refund Policy.
Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate delivery address, including any apartment, suite, building, postal code, access code, or other information required for delivery.
Review the address carefully before placing your order. If you notice an error, email support@civarra.com immediately with your order number and the corrected address.
We will try to make the change, but we cannot guarantee address changes after an order enters processing or shipment. A submitted address change is not effective unless we confirm it.
If a package is delayed, misdelivered, returned, or lost because of an incorrect or incomplete address supplied by the customer:
- additional shipping charges may apply for reshipment; or
- if the package is returned and a refund is approved, actual outbound and return-shipping costs may be deducted where permitted by law.
We cannot guarantee a replacement or refund if a package is delivered to an incorrect address entered by the customer and cannot be recovered. This does not apply when the address error was caused by Civarra or one of our service providers.
Customs, Duties, and Import Charges
International shipments may be subject to customs clearance, import duties, value-added tax, goods and services tax, brokerage fees, handling charges, or other government assessments.
Unless checkout clearly states that these charges are included:
- the recipient is responsible for paying them;
- they are not included in the product price or shipping charge paid to Civarra; and
- Civarra cannot control or predict the amount.
Customs authorities may request identification, tax information, order details, or payment before releasing a shipment. You are responsible for ensuring that a product can lawfully be imported, possessed, and used in the destination country.
If a customer refuses to pay required import charges or fails to complete customs clearance, the package may be returned, held, or disposed of. Any refund will be handled under the refused and unclaimed delivery provisions of our Return & Refund Policy, and non-recoverable shipping, customs, carrier, or return costs may be deducted where permitted by law.
Lost Packages
If tracking has not updated for an extended period or a package appears to be lost before delivery, email support@civarra.com with your order number and tracking number.
We will review the tracking information and, where appropriate, open an investigation with the carrier or fulfillment partner. Investigation times vary by carrier and destination.
If the carrier or fulfillment partner confirms that the package was lost before delivery, we will provide a replacement or refund. Replacements are subject to product availability.
Marked Delivered but Not Received
If tracking shows Delivered but you cannot locate the package:
- Check entrances, mailrooms, reception areas, parcel lockers, secure locations, and around the property.
- Ask household members, neighbors, building management, or reception staff.
- Allow up to 48 hours, because some carriers scan packages shortly before final delivery.
- Contact the local carrier office with the tracking number.
If the package is still missing, contact us promptly. We will review the delivery record and may open a carrier investigation or ask you for additional information.
A delivered scan does not automatically determine the outcome. Any replacement or refund will depend on the investigation, available proof of delivery, the circumstances, and applicable law.
Damaged Packages or Products
Inspect your order promptly after delivery. If the parcel or product arrives damaged, defective, incomplete, or incorrect, contact support@civarra.com within 7 calendar days after delivery.
Keep the product, packaging, shipping label, and included materials while we review the claim. Include your order number and clear photographs or a short video of the damage, product, packaging, and label.
Approved damaged, defective, or incorrect-product claims are handled according to our Return & Refund Policy at no additional cost to the customer when a return is required.
Refused, Unclaimed, and Undeliverable Packages
Do not refuse a delivery or allow it to remain unclaimed without contacting us first. Carriers may return, hold, or dispose of refused or unclaimed parcels.
If a parcel is returned to an approved facility in resalable condition, we may refund the eligible product price after inspection, less actual outbound shipping, return shipping, customs charges, carrier fees, and other non-recoverable costs, where permitted by law.
If the carrier does not return the parcel or disposes of it, a refund may not be available. Additional shipping charges may apply if you ask us to resend a returned parcel.
Order Changes and Cancellations
Orders may enter automated fulfillment quickly. Cancellation and address-change requests are not guaranteed unless we confirm them.
Cancellation requests must be submitted according to our Return & Refund Policy. If we cannot stop an order before shipment, you may request an eligible return after delivery.
Contact Us
For shipping questions or order assistance, contact:
Civarra LLC
Email: support@civarra.com
Phone: +1 406-867-7867
Response time: normally within 1–2 business days
Business contact address:
1001 S Main St, Ste 500
Kalispell, MT 59901
United States
This business contact address is not a return address. Approved returns must be sent only to the address provided by our support team.